posts made in May 2012

“E-tail” Likely to Overtake Traditional Retail

101881631.jpgThe growing popularity of tablets and other electronics has not only improved information access for consumers (technology savvy or not!) but also widened selection, and made online shopping both natural and logical. These recent developments have strengthened the acceptance of the new online shopping trend we call “e-tailing,” as well as online advertising among investors, and the changed the way the supply chain works.
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Our Office is Your Office: FedEx Office Reaches Out to Small Business Community with Tweet Chats

Small Biz Month Logos_main.jpgSmall businesses are a driving force of our economy. In honor of Small Business Week, we are celebrating all month long to recognize small businesses for the significant impact they make in our community.
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The Three C’s of Success: Culture, Community, Caring

otterboxcase.jpgGrowth for any business, small or large, during the past several years hasn’t been easy. OtterBox has managed record growth during the global recession, becoming a leader in protective solutions for mobile technology. We’ve been lucky to be in a great industry, but successfully navigating the choppy waters of rapid growth requires quite a bit of skill, focus and dedication.
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We May Be Big, But We Think Small…

chamber.jpgToday we have nearly 300,000 team members worldwide, but we still get what it takes to be a small business – around-the-clock dedication, a passion for customer service, and the ability to anticipate your customers’ every desire so that they know you can always be counted on. That’s in the DNA of every small business. It’s also the driving thought behind our Purple Promise: to make every FedEx experience outstanding.
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Uncovering the Heart of FedEx

undercover2.jpgLisa Lisson goes undercover. Tune in to Undercover Boss Abroad on Thursday, May 24th at 8:00 pm ET on TLC to watch Lisa Lisson in action.
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EarthSmart Innovations

At FedEx, our focus is simple when it comes to sustainability: to connect the world in responsible and resourceful ways. Execution is always a bit trickier. That’s why we have the three pillars of our EarthSmart program that focus upon our services and assets, our team members and the workplace, and the community: EarthSmart Innovations EarthSmart @ Work EarthSmart Outreach I have written about both EarthSmart @ Work and EarthSmart Outreach in recent posts. Now, it’s time to spend a little time on the third.
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“What’s Your Sign?” – Not Just a Conversation Opener

whats_your_sign.pngWhen it comes to the dating game, some people say your astrological sign says a lot about your personality. A small business "sign" can tell a lot about your business, too. In March 2012, FedEx Office conducted a survey that explored the connections between small business signage and positive consumer action. Here's what we learned, along with some tips to help "attract" customers.
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Carousel Cakes Talks About the Busy Time of Mother’s Day

carousel_cakes_red_velvet.jpgCarousel Cakes is a family owned business, located in Nanuet, NY,  founded in 1965 by Martin Lefkowitz, selling over 40 different varieties of cakes. Their Red Velvet Cupcake was named one of Oprah’s Favorite Things in “O” Magazine.
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Business Expertise-Customer Analytics

customer service la_5064_07_2008_sm.jpgFor me, some aspects of great customer service never change, such as wanting to “hear a smile” in the voice of the person helping me.
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EarthSmart Growing Strong within Our Communities

EarthSmart Outreach Yard Sign Template 2 - FINAL.jpgAfter a month of EarthSmart Outreach events in 7 cities, I am pleased at how much progress that our FedEx team members have already made in sustaining our communities nationwide.
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