Thursday, February 23, 2012
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Feb 172012...FedEx helps companies within the New Market Exporter Initiative go beyond simply transporting packages from country to country. For example, through this trade promotion alliance with the U.S. Commercial Service, FedEx has launched trade missions around the world linking businesses to new export markets. They developed joint-education programs to help customers learn how to export and hold trade promotion events on an ongoing basis to help businesses connect to new customers...Comment (1)
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Jan 052012
...SenseAware, a multi-sensor device powered by a FedEx platform for data and device management, is allowing companies to follow the journey of their shipment in near real time. In the medical field, knowing the identity of the person signing at the point of delivery is also critical. Recently, I participated in a regulatory seminar with attendees from various medical device companies and gained new insights into their efforts to control quality and to minimize legal and regulatory risks...
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Dec 212011...However, from the customer's perspective, I am pleased to let you know that the matter has been resolved in a very positive way. We have met with the customer face to face and they already have a replacement monitor at no cost to them. They have accepted our apology and say they are fully satisfied with what we've done in response to this unacceptable delivery. They've made it clear, though, that they prefer not to be identified in any way, and in this case as always with customers, we fully respect their privacy.
I know you recognize that this absolutely does NOT represent the professionalism and dedication of the 290,000 FedEx team members worldwide. It is one person and one package. While many people are publicly speculating about what will happen to the employee, FedEx takes care to protect team members' privacy as well as our customers' privacy. We do take this matter extremely seriously, and have initiated action in accord with our disciplinary policy, while respecting privacy concerns. Without going into detail, I can assure you that this courier is not delivering customer packages while we are going through this process... -
Dec 092011During the holiday season, FedEx and its Super Hub in Memphis, Tennessee, become the North Pole of the South – truly the stuff of Christmas lore with purple-clad “elves” working ‘round the clock to get holiday gifts where they’re going in time for the big day. For shoppers that need to ship their gifts across the country and around the world, FedEx makes the season easier. Here’s a behind-the-scenes look at how FedEx delivers holiday joy worldwide.
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Dec 072011FedEx Trade Networks is the global freight forwarding arm of FedEx. We provide global transportation solutions under the powerful FedEx brand.
Every shipment is different. FedEx Trade Networks offers a powerful combination of expertise, innovation and customer service to meet customer needs, whether they ship via ocean, air or land. The freight forwarding industry is a $172 billion market that is very fragmented amongst freight forwarders. We can provide a cost effective freight forwarding solution providing coverage in major international markets and trade lanes with flexible carrier schedules... -
Nov 232011Knowledge is power. It might be an old adage, but in today’s hyper-connected world it has never been more relevant.
Businesses today are looking for whatever competitive edge they can find and having access to the right kind of information can make all the difference to tap into the $18.3 trillion market created by global trade. -
Nov 142011t was exciting to find out that almost 90% of the SMEs surveyed for this report are planning to do business in emerging markets in the coming year. Where? According to the study, the top-10 emerging markets are: China, Brazil, India, Russia, United Arab Emirates, Poland, Czech Republic, Morocco, Romania and Turkey.
Another interesting fact, the onset of the financial crisis has had an unexpected positive effect: far from slowing this growth process, it has actually served to accelerate it. -
Nov 112011This weekend, I am joining several colleagues at the Asia Pacific Economic Cooperation (APEC) CEO Summit in Honolulu, Hawaii. Each year, business and government leaders from across the region come together to discuss policies, opportunities and developments that impact the region’s economies and international trade.
FedEx has long been a supporter of the organization and this year we are especially proud that Michael L. Ducker, our Chief Operating Officer and President, International, FedEx Express, is serving as Vice Chair of the APEC 2011 Host Committee, which organized this year's CEO Summit. -
Nov 082011...People from around the world joined our Tweet Chats to ask questions and offer thoughts on a variety of topics important to small businesses including growing sales, advertising and branding. Our guest experts provided some great advice and I learned a lot as I moderated the three different Tweet Chats. Following are some of the tips...
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Nov 022011
Whoever thought giving away $1 million dollars would be easy? I thought it would be easy, along with a team of committed FedEx colleagues who also have the purple blood of FedEx.
In a social media savvy world, it’s been no secret that FedEx teamed up with American Express on their second annual Small Business Saturday program including a commitment to give away 30,000, $25 gift cards on our Facebook page. (The remaining 10,000 cards were given directly to some of our customers to distribute.)
