The holidays are upon us. This year feels different than in years past, as there seems to be a slight recovery for the U.S. economy.  What I hope this means for us at FedEx is our customers and their recipients will be using our great services at a greater rate this year. 

All Customer Service professionals around the world and across many professions are being celebrated this week for their acts of service each and everyday! Going that extra mile of service enables businesses large and small to build reputable brands and consumer trust, which gives a customer confidence to buy again.

I like challenges. I’ve decided to challenge myself this week and I want you to do the same.  I want to challenge you this week to thank those around us who help us everyday try to balance my life.   This week is Administrative Assistant week.  It is a time set aside to thank those who make our lives easier.  As I thought of the continuous challenge of balancing our lives and specifically our work life; I was reminded of just how many people I rely on to accomplish all the projects in my life.

After a long week on the road last week I had the opportunity to engage in conversations with many team members concerning the additional pressures of balancing our checkbooks and our work lives. I heard that the team clearly understands where our economy is as a nation.   I was encouraged by your support of our management team and especially our terrific Chairman.  It reminded me just how great it is to work with people, at all levels, who really understand our business and what we need to do to ensure we continue making this company the best it can be.